Payment & Subscription

1. Payment Terms

• 25% Advance: To initiate the project.

• 50% After Design Approval: Upon completion of the design phase.

• 25% Before Deployment: Final payment before the project goes live.

Payments must be made via approved methods, including bank transfers, UPI, Razorpay, or other modes agreed upon during the agreement.

2. Subscription Renewals

• ThrivePix provides one year of free hosting with every project.

• From the second year onwards, an annual subscription fee of ₹7000 applies for hosting, licenses, and branded emails.

• Clients will receive renewal reminders via email 30 days before the due date.

• We can provide the backup if you do not want to host with us. Website will still work smoothly, but licencse of the page builder and theme will be not provided.

3. ThrivePix Hosting Inclusions

• Premium Hosting Infrastructure: High-speed and reliable hosting for maximum uptime.

• Original Theme and Page Builder Licenses: Save costs with licenses worth over ₹15,000 included.

• Unlimited Branded Emails: Professional email accounts to match your domain.

• Real-Time Support: Immediate assistance for technical issues and hosting queries.

• 45-Day Post-Launch Support: We handle any post-launch issues to keep your website running smoothly.

• Lifetime Technical Support for Hosting Uptime: If your website goes down, we’ll fix it—no need to hire a separate developer.

4. ThrivePix Hosting vs. Other Hosting

5. Late Payments

• Payments not made within the agreed timeline will incur a late fee of 2% per week of the outstanding amount.

• Continued non-payment may result in the suspension of services, including access to hosting and other deliverables.

6. Invoice Disputes

• Clients must raise disputes related to invoices within 7 days of receipt. ThrivePix will investigate and address disputes promptly.

• Disputes raised after 7 days will not be entertained.

7. Refunds on Subscriptions

• Subscription fees for hosting, licenses, and emails are non-refundable once the renewal period begins.

• In case of service downtime due to ThrivePix’s fault, prorated refunds may be issued at ThrivePix’s discretion.

8. Service Suspension

• Non-payment of invoices or subscription fees.

• Breach of agreement terms by the client.

• Use of services for unlawful purposes.

9. Force Majeure

ThrivePix is not liable for interruptions or delays caused by events beyond its control, such as natural disasters, internet outages, or regulatory actions.

10. Amendments to This Policy

ThrivePix reserves the right to modify this policy at any time. Clients will be notified of significant changes via email or our website.

Contact Us

For questions or concerns regarding this policy, reach out to us:

• Email: support@thrivepix.com

• Phone: +91-8182083774